The Company represent one of the world's leading aircraft engine manufacturers as the exclusive service center for all engine operations located in Europe, Middle East and Africa (EMEA). The company is the single point of contact for after-sales support in the territory including repair and overhaul, engine fleet management, customer support and logistic support functions.

Responsibilities:
Reporting to the Director, Customer Services and act as a single point of contact for all EMEA Customers whose engines have been routed for repair or overhaul to a network facility, ensuring the highest quality of service is provided in the most cost-effective manner. The job holder will:

• Represent the customer's interests throughout each shop event by defining each event strategy upfront.
• Building and maintaining relationships at all levels with customers to meet their needs, address queries and tailor service offerings.
• Ability to balance operational targets, customer commitments and company's profitability.
• Communicate regularly during all stages of shop visits. Such communication to include the reviewing and sending of project status reports/technical reports, cost estimates, Investigation reports, invoices, shipping documents to customers.
• Commercial and technical input to analyze each project to ensure compliance for the business and customer needs.
• Coordination of meetings and documentations with service centers and customers to facilitate incoming, on-going, and completed engine events.
• Ensuring customer requirements and contractual terms are respected.
• Evaluate projects when required for company review and decision-making.
• Responsible of event strategy; costings, commercial offerings, and coordination of solutions both internally and externally.
• Manage project margins, profitability, inc. R&O revenue and responsible for satisfaction