Job summary

The successful candidate will be expected to generate quotations and proposals, providing technical support to a wide range of internal and external customers.

Key skills required for this role

Mechanical or Electro-Mechanical Engineering background

Important

Mechanical or Electro-Mechanical Engineering background

Job description

The Job Holder will be expected to generate quotations and proposals, providing technical support to a wide range of internal and external customers.

Liaising directly with customers they will evaluate enquiries and provide the most suitable technical and commercial solution, which will result in the growth of the business in achieving its strategic objectives.

Responsibilities:

Convert customer technical requirements and transpose them to valve solutions fit for purpose. This may involve supporting the customer directly or via the Business Development Manager/Key Account Manager

Assess enquiries that are received into the Sales Engineering inbox and categorise response time by product group based on technical complexity and current workload within the team

Prepare quotations for customer requirements including negotiation, costing and margin analysis

Liaise directly with customers to evaluate enquiries and provide the most suitable technical and commercial solution displaying excellent communication skills

Follow up high value quotations and convert into orders, maintaining details on relevant Customer Relationship Management (CRM) system

Respond to requests from internal and external customers to provide accurate product costs to enable a sales price to be calculated and maintain profit margins

Provide technical support and pricing guidance to the Customer Service team

Visit, liaise and support customers and external sales personnel to ensure that customer expectations are understood and requirements are met in full. This may include overseas travel

Use Excel based program to calculate product costs using a combination of estimates and verified manufacturing costs

Assist Product Marketing in highlighting/identifying potential new product opportunities

Develop and work with a wide-ranging external network to enhance professional and technical knowledge

Keep up-to-date with any changes in legislation/standards/directives

Learn in-depth, new product features and benefits and support customers as necessary

Perform other such duties commensurate with the nature and level of the post as may be reasonably required

Essential Criteria:

Good general education with HNC in Mechanical/Electro Mechanical or equivalent qualification or experience

Significant Mechanical or Electro-Mechanical Engineering background

Extensive knowledge of assembly and manufacturing processes

Good estimating skills

High level of commercial awareness and customer focus

Excellent organisational skills

Excellent ability to review and disseminate technical drawings, specifications and general documentation

Sound knowledge of modern manufacturing techniques and machining methods

Ability to accurately estimate manufacturing and assembly cycle times and material costs

Demonstrable experience and understanding of sales techniques and commercial awareness

High level of effective negotiation skills

High level of attention to detail

Able to demonstrate a positive attitude and work calmly under pressure

Excellent communication skills both written and verbal

Flexible with the ability to work to deadlines and the determination to see a job through to a satisfactory conclusion

Strong team player with the ability to influence others

The ability to form strong relationships with customers and colleagues

Demonstrable desire to succeed, with the ability to work as part of a team or independently

Strong Microsoft Office literacy, specifically in PowerPoint, Outlook, Word and Excel

Desirable Criteria:

Experience in valve related products

Experience using a CRM