Job summary

I am currently recruiting for a Customer Logistics Executive for a global Aviation Electronics company based in Surrey. This role will be a key addition to their growing Procurement & Supply Chain team located in Aldershot.

Key skills required for this role

B2B Customer Service/Order Processing Experience in Automotive, Engineering, and Manufacturing Industries

Important

Experience of working with ERP systems such as SAP

Job description

My client, a global leader in the Aviation Electronics sector, is currently seeking a Customer Logistics Executive to join their growing Procurement & Supply Chain team. This permanent position is crucial to ensuring smooth customer order management and transportation coordination.

Key Responsibilities:

• Sales Order Management: Creating and managing sales orders, processing delivery notes, and completing order reviews.
• Shipment & Invoicing: Raising proformas for direct shipments, handling invoicing tasks, and providing necessary documentation for direct shipments.
• Tracking & Reporting: Updating open order books, delivery note trackers, and managing customer backlogs.
• Transport Coordination: Booking transport in customer portals and arranging premium freight as needed.
• Warehouse Liaison: Collaborating with warehouses in Rotterdam, Morocco, and the UK to ensure smooth operations.
• Shipping Documentation: Creating ASNs and preparing shipping documentation as required.
• Customer Support: Providing comprehensive customer support via email, phone, and online meetings, and coordinating customer requirements through weekly meetings.
• Issue Resolution: Assisting the Quality Control (QC) team with resolving customer complaints and logistic quality issues.
• Process Involvement: Raising requests for CDRs, attending New Product Introduction (NPI) handover meetings, and maintaining DN trackers and open order books.
• Master Data Management: Ensuring proper master data maintenance and continuous process updates.

Job Requirements:

• Proven experience as a logistics controller or similar role within the procurement supply chain sector.
• Strong proficiency in order management and transport coordination.
• Exceptional customer support skills, including the ability to resolve issues and complaints effectively.
• Excellent organisational and administrative abilities.
• Strong communication skills for liaising with internal and external stakeholders.
• Competence in managing data, tracking systems, and maintaining records accurately.

Benefits:

• 25 days holiday + public holidays, plus an additional 3 days during the New Year.
• Life Assurance (x4 salary).
• Private Medical Insurance.
• Childcare Vouchers.
• Corporate Eyecare.
• Free onsite parking.
• Flexible working hours.

If you are an experienced logistics professional seeking a new challenge, we encourage you to apply and join a dynamic team where you can contribute to the efficiency and success of global logistics operations.