Solutions Manager

Ref No. BHN532500
Location Worcester, England
Job type Permanent
Job Status Open

Introduction

Solutions Manager
Competitive Salary Plus Benefits
Full Time Flexible Remote Working

Important

("insurance" OR "insurer" OR "brokerage" OR "broker") AND ("software") AND ("product owner" OR "product manager" OR "business Analyst")

The Job

Solutions Manager
Competitive Salary Plus Benefits
Full Time Flexible Remote Working

An overview of the role

You will become the subject matter expert for the platform, owning the end-to-end creation of solution proposals for new and existing clients.

You will work alongside members of the Sales and Product teams to ensure that the client receives a fantastic service during the pre-sales phase through to the contracted proposal being handed over to the Delivery Team. You will also work with the client to ensure the maximum value is derived from the products and services available that will contribute to their growth and help them achieve their goals. Travel to customer site will be required as necessary.

Responsible for maximising the value of the product to potential new and existing clients.

Your key responsibilities

  • Lead workshops with new and existing clients to drive high quality solutions proposals which can be contracted for and handed over to delivery teams for implementation
  • Directly input / contribute to the product roadmap through interactions and workshop sessions with clients and ensuring this is aligned with wider product and business strategies
  • Work alongside with Sales and Product Management teams to deliver proposals for product solutions to new and existing clients
  • Collect, manage and maintain traceability of requirements from all stakeholders across the pre-sales process for new and existing clients.
  • Create solution proposals for new and existing clients and gain internal approval
  • Own the collation of information for RFI's and RFP's for prospective clients during the pre-sales process. Be a recognised expert in the business on the product, the market, relevant technology and the competition.
  • Be recognised as a leader in the business and build relations with business stakeholders
  • Represent the voice of the customer in senior level management meetings
  • Work with the other solutions managers, product management, product marketing and marketing communications to optimise product success
  • Be familiar with the business practices, platform requirements and project management framework
  • Participate in sprint reviews
  • Clearly articulate vision, context and direction of product /feature to and through the pre-sales process
  • Collaborate with and support other business teams to drive growth and customer advocacy

What you'll need to succeed

Qualifications:

  • Educated to a business degree or relevant subject (advantage)
  • Chartered Insurance Institute Qualifications (or working towards) would be advantageous. Alternatively, being able to demonstrate a high level of industry knowledge
  • Full valid driving licence

Experience

Essential:

  • 5+ years in the insurance industry
  • 5+ years as a B2B SW Solutions / Product Manager
  • Demonstrable experience taking initiative and working without close supervision.
  • Experience of working in pressured environment to strict deadlines

Advantageous:

  • 3-4 years working in an Agile environment.
  • Experience of working with IT systems in a Broking/Insurance environment.
  • Experience of gathering and documenting customer requirements.
  • Willingness to work outside of core working hours to achieve objectives and tasks

Skills:

  • Excellent customer relationship and negotiation skills.
  • Excellent verbal and written communication skills.
  • Excellent time management skills
  • Excellent presentation skills.
  • Relationship management
  • Excellent communicator

Aptitudes:

  • Customer-facing.
  • Clear communicator.
  • Strong work ethic.
  • Positive attitude.
  • Delivery-focused.
  • Logically minded.
  • Encourages collaboration across departments.
  • Calm under pressure.

 

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