Customer Service Representative

PLEASE ONLY apply if you are educated to degree level and have evidence that you have at least 3 of the following requisites.

• Ambitious individuals
• Some demonstration of leadership skills or ability to lead
• Some customer facing experience
• Supply chain experience
• Ability to challenge processes and people
• Ability to build relationships and to drive results

Key Responsibilities:

• Processing customer orders
• Primary point of contact and interface with customers for the management of spares and repairs orders.
• Proactively contact customers and lead regular reviews of order status
• Prepare, issue and expedite quotations with due consideration to business pricing tools and models.
• Proactively identify opportunities for continuous improvement
• Provide feedback to operations on customer service issues
• Update and present monthly KPI’s and key customer metrics as required.

Experience required:

• Degree Qualified or equivalent
• Understanding of aftermarket contractual arrangements
• Good communication and presentational skills
• Proven previous track record within a Customer Service environment

To apply for this position, candidates must be eligible to live and work in the UK